Q&A

Technical Supports

Pre-sales

The Customer Focus Team of CORESTAR is a team of HVAC/R experts whose expertise is based on the widest range of HVAC/R applications.They’ll guide you in selecting the best controller and sensor for your application and take care of the programming.

After-sales

CORESTAR has equipped specialized technical support and service personnel for each branch and distributor. The service forms we provide include on-site service, remote service, online training, seminars, etc. Our rich experience and professional spirit can ensure that customers can enjoy fast and timely after-sales service throughout the entire product lifecycle.

CORESTAR Original Spare Parts

Using CORESTAR original spare parts means that the original manufacturer specifications remain unchanged.Finding the right spare part or kit is easy. you can navigate different product categories and types to find the right one online or contact with your wholesaler, Once there, you can view images, illustrations, data sheets, and documentation to see which parts are included and their specifications and part number.

Our Advantages

Technical documentation and training materials

We record tutorial videos before shipment so that our customers can get up and running faster! We provide detailed tutorial videos, manuals, and repair and maintenance guides for each unit to help your team quickly master equipment operation skills.”

Maintenance & Warranty

Regarding wearing parts, we will summarize a list and suggest you to buy some spare parts randomly. When you use the product in the warranty period of quality problems, you can contact our account manager, for you to carry out after-sales

Local after-sales support

We have overseas locations/distributors in individual countries to provide you with convenient service.

Wholesale Services

If you want to become our agent, you will enjoy a favorable price!

Cooperative Logistics Provider

We have a dedicated spare parts warehouse and provide professional logistics services to the market, ensuring delivery within the specified time and entrusting express companies for transportation.

Customer reception, factory visits

We have a dedicated team to receive our clients and provide each client with an unforgettable trip to China.

Case stories

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Service and Support